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WASHINGTON — Sheila Brock, CIC, of the Whitlock Group of Lawrenceville, Georgia was named the 2013 PIA National Customer Service Representative of the Year. The award was presented on April 12 by the National Association of Professional Insurance Agents (PIA) during a gala awards luncheon in Arlington, Virginia and was sponsored by The Hartford.
“This year’s recipient exemplifies what a professional CSR means to an agency,” said PIA National Vice President/Treasurer Richie Clements. “Sheila Brock of Lawrenceville, Georgia is — in the words of agency owner Greg Whitlock — ‘the backbone of the agency.’”
The PIA National Customer Service Representative (CSR) of the Year Award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.
Clements related how Sheila Brock went to bat when Whitlock started a new agency, helping to renew a book of business while supervising a transition from Applied Systems to AMS, developing procedures to improve efficiency and guard against E&O exposures — all the while, making sure that every client received the same level of service as they did prior to the new agency being established.
“The Hartford is proud to be the presenting sponsor of PIA National’s CSR of the Year Award for the past 6 years,” said Doug McCormack, assistant vice president of National Client Practices at The Hartford. “We can’t think of a more important position to honor in an agency and we congratulate Sheila on being this year’s recipient. The Hartford remains focused on enhancing our product and service capabilities to be an innovative and dynamic market for our distribution partners and their clients.”
Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America SM. PIA’s web address is www.pianet.com.
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